Term and Conditions

Last Updated: [Insert Date]

1. Our Grill Community

Johnstone’s Sales Shop serves pitmasters and grilling enthusiasts worldwide (excluding Asia and certain remote regions). Our products range from Broil King systems to Crown Verity commercial-grade equipment and specialty accessories.

2. User Responsibilities

2.1 Account Integrity

When creating an account, you agree to:

• Provide accurate information (like precise temperature control)
• Maintain password confidentiality (protect it like your secret rub recipe)
• Notify us immediately of unauthorized use

2.2 Acceptable Use

You agree not to:

• Use our site for illegal purposes
• Attempt to access other users’ information
• Disrupt site functionality (like flare-ups disrupt cooking)
• Misrepresent product reviews

3. Products & Services

3.1 Product Descriptions

We take grill specs as seriously as competition judges:

• Images are for illustration – actual colors may vary
• Weights/dimensions are approximate
• Technical specifications are provided by manufacturers

3.2 Availability

Like limited-edition rubs, some items may sell out. We’ll notify you if:

• An item becomes unavailable after ordering
• There are unexpected delays (like unpredictable smoking times)

4. Order & Payment

4.1 Placing Orders

Ordering is as simple as lighting a chimney starter:

• Add items to cart and proceed to checkout
• Review all details before submission
• You’ll receive an order confirmation email

4.2 Payment Options

We accept these payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption – we protect your data like grill covers protect your equipment.

4.3 Pricing

Prices are in USD and include:

• Product cost
• Applicable taxes
• Shipping (if qualifying for free economy shipping)

5. Shipping & Delivery

5.1 Processing Time

We fire up order processing within 1-2 business days.

5.2 Shipping Methods

Choose your preferred delivery speed:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
• Free Economy Shipping: EMS, 15-25 business days (orders over $50)

5.3 International Orders

Global customers should note:

• Customs fees are your responsibility
• Delivery times vary by local customs
• Commercial invoices included

6. Returns & Refunds

6.1 Return Policy

We offer a 15-day return window from delivery date for most unused items in original condition.

6.2 Non-Returnable Items

These items are final sale:

• BBQ sauces, marinades, and rubs
• Cookina Reusable Grilling Sheets
• Custom/special order items
• Used products

6.3 Return Process

1. Email [email protected] within 15 days
2. Receive Return Authorization
3. Ship items in original packaging
4. Wait for inspection (3 business days)

6.4 Refunds

Approved refunds will be processed to your original payment method within 5-10 business days. Original shipping costs are non-refundable unless the return is our error.

7. Intellectual Property

All content on our site (logos, product descriptions, images) is our property or used with permission – like proprietary rub formulas. You may not:

• Reproduce any content without permission
• Use our branding for your products
• Scrape or copy product information

8. Liability Limitations

8.1 Product Use

Grilling equipment requires proper handling. We’re not liable for:

• Improper use of products
• Failure to follow manufacturer instructions
• Modifications to equipment

8.2 Website Functionality

While we maintain our site like a well-seasoned grill, we’re not responsible for:

• Temporary downtime
• Technical issues beyond our control
• Third-party service interruptions

9. Policy Changes

We may update these terms like adjusting grill vents – we’ll post changes on this page with the new effective date.

10. Contact Information

For questions about these Terms:

Johnstone’s Sales Shop
2634 Heavner Court
New York, US 10013
Email: [email protected]