Shipping Policy

At Johnstone’s Sales Shop, we treat your grilling equipment with the same care pitmasters show their smokers. Whether you’re upgrading your Broil King system or stocking up on Crown Verity commercial-grade gear, here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing

We fire up our order processing within 1-2 business days of receiving your payment. You’ll receive tracking information as soon as your grill parts or accessories ship.

Shipping Options

International Shipping

We ship globally (excluding Asia and certain remote regions). International customers should note:

• Customs fees may apply (responsibility of recipient)
• Delivery times may vary based on local customs processing
• All packages include required commercial invoices

Our Championship-Grade Returns Policy

While we’re confident you’ll love your premium grilling equipment, we offer a 15-day return window from delivery date for most items in original condition.

The 4-Step Return Process

Step 1: Initiate Your Return (Within 15 Days)

Email our pitmaster support team at [email protected] with:

• Your order number
• Item(s) requesting to return
• Reason for return (helps us improve our products)

Step 2: Receive Return Authorization

Within 1 business day, we’ll email:

• Return Authorization Number (your RMA)
• Shipping instructions (address and carrier details)
• Any special packaging requirements for large grills or smokers

Step 3: Package & Ship

Return items in original packaging with all accessories. For heavy items like American Outdoor Grills:

• Use the original crate when possible
• Include all manuals and warranty cards
• Securely pack small parts like BBQ burner components separately

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend insured shipping with tracking for high-value items.

Step 4: Inspection & Processing

Once received at our New York facility, our quality team will inspect items within 3 business days. You’ll receive email confirmation when:

• Your return is approved and refund processed
• Additional information is needed
• An exchange is being prepared

Refund Details

Where the Money Goes Back:

• Original Payment Method: Credit card/PayPal refunds appear in 5-10 business days depending on your financial institution
• Restocking Fee: None for standard returns (we don’t penalize like competition judges)
• Original Shipping: Non-refundable unless return is due to our error

Exchange Process

Prefer different Broil King BBQ parts or need another size of BBQ cover?

1. Follow standard return process above
2. Note in your request you’d like an exchange
3. Specify replacement item(s)

We’ll process once original item is received. You’ll be charged/refunded any cost difference plus applicable shipping.

Damaged or Defective Items

If your DCS grill or charcoal accessories arrive damaged:

• Contact us within 48 hours of delivery
• Provide photos of damage and packaging
• We’ll expedite replacement or refund

Last Updated: [Insert Date] – We reserve the right to refuse returns that don’t meet our policy terms. Policy subject to change like grill temperatures during a perfect smoke.