Privacy Policy

Last Updated: [Insert Date]

At Johnstone’s Sales Shop (“we”, “us”, or “our”), we treat your privacy with the same championship-level care we apply to our premium grilling equipment. This Privacy Policy explains how we collect, use, protect, and share information when you visit johnstonesshop.com or make purchases from our global community of serious pitmasters.

1. Information We Collect

Like carefully monitoring your smoker’s temperature, we collect only what’s essential:

• Order Information: Name, shipping/billing addresses, payment details (processed securely through PCI-compliant partners), phone number, and products purchased.
• Account Information: For registered users, we store username, password (hashed), order history, and saved preferences.
• Technical Data: IP address, browser type, device information, and pages visited – helping us optimize your grilling equipment shopping experience.
• Communication Records: Emails, live chat transcripts, and service requests to our pitmaster support team.

2. How We Use Your Information

We handle your data with the precision of competition-grade barbecue:

• Process orders for your Broil King systems, Crown Verity commercial grills, or BBQ accessories with military-grade security
• Provide international shipping estimates and customs documentation
• Send order confirmations and tracking updates (faster than brisket finishes in a smoker)
• Respond to inquiries about BBQ parts, Bradley Smoker accessories, or bulk sauce orders
• Improve our website performance and product offerings for serious grill professionals
• Send marketing communications (only with your consent) about new products and grilling season promotions

3. Data Sharing & Disclosure

We don’t share your competition secrets or your personal data unnecessarily:

• Service Providers: Trusted partners who help with payment processing (Visa/MasterCard/PayPal), shipping, and IT security – all held to strict confidentiality agreements.
• Legal Compliance: When required by law or to protect our rights, property, or safety (like ensuring proper customs clearance for international grill shipments).
• Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections maintained.

We never sell your information to third-party marketers.

4. International Data Transfers

As a global supplier to barbecue enthusiasts (excluding certain Asian and remote regions), your data may be transferred to and processed in the United States and other countries. We implement appropriate safeguards as required by applicable laws.

5. Data Security

We protect your information with the same vigilance as championship brisket recipes:

• PCI-DSS compliant payment processing
• SSL encryption for all data transmissions
• Regular security audits of our systems
• Limited employee access to sensitive information

While we implement commercial-grade protections, no digital system is 100% secure – we recommend using strong passwords and monitoring your account activity.

6. Your Rights

You control your data like a pitmaster controls their fire:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data in certain circumstances

To exercise these rights, contact our pitmaster support team at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies – the essential rub that enhances your shopping experience:

• Essential Cookies: Required for core functions like shopping cart and checkout
• Performance Cookies: Help us improve site speed and navigation
• Marketing Cookies: Used with consent to show relevant offers on grilling equipment

You can manage cookie preferences through your browser settings. Disabling essential cookies may impact your ability to purchase Broil King parts or BBQ accessories.

8. Children’s Privacy

Our commercial-grade grilling equipment is intended for adult pitmasters. We do not knowingly collect information from children under 16. If we become aware of such collection, we’ll take steps to delete it.

9. Policy Updates

We may update this policy as our business evolves – significant changes will be communicated to registered users. The “Last Updated” date at the top indicates the most recent revision.