At Johnstone’s Sales Shop, we know that great barbecue knows no boundaries. Whether you’re in New York or New Zealand, we’re committed to delivering premium grilling equipment to your doorstep with the same care we’d give a prized brisket. Here’s everything you need to know about getting your gear from our warehouse to your backyard.

Grill Master’s Tip: Order by 2PM EST for same-day processing on weekdays—your ticket to faster fire-ups!

Shipping Options Tailored for Every Pitmaster

Standard Shipping (Our Recommendation for Time-Sensitive Grillers)

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after dispatch
  • Cost: $12.95 flat rate
  • Best For: When you need that new smoker for next weekend’s cookout

Free Shipping (For the Patient Perfectionists)

  • Carrier: EMS
  • Delivery Time: 15-25 days after dispatch
  • Cost: FREE on orders over $50
  • Best For: Stocking up on sauces, rubs, and accessories

From Our Grill to Yours: The Delivery Journey

Every order receives our championship-level attention:

  1. Order Processing (1-2 days): Our pitmaster team hand-checks each item, from Broil King burners to Cookina sheets, ensuring competition-ready quality.
  2. Packing: Heavy-duty materials protect your investment—because we know a dented grill is as tragic as overcooked ribs.
  3. Shipping Notification: You’ll receive tracking information the moment your order hits the road.
  4. Customs Made Easy: We handle all documentation for international shipments (excluding prohibited areas in Asia and remote regions).

Global Reach with Local Know-How

Shipping from our New York hub at 2634 Heavner Court, we’ve mastered international logistics while keeping our barbecue soul. Here’s what sets us apart:

  • No Hidden Fees: All import duties are calculated at checkout—no surprise charges when your package arrives.
  • Grill-Centric Packaging: We disassemble larger items like Crown Verity grills using manufacturer-approved methods for safer transit.
  • Seasonal Shipping Tips: During peak grilling season (May-August), we recommend ordering 3 weeks before major holidays.

Did You Know? Our team includes competitive grillers who test packaging durability by shipping demo units to our international team members—all so your gear arrives in championship condition.

Our Satisfaction Guarantee

If your order doesn’t arrive as expected:

  • 15-Day Return Policy: Not satisfied? Return within 15 days of delivery for a full refund.
  • Damage in Transit: Contact [email protected] within 48 hours with photos—we’ll make it right.
  • Missing Parts? We’ll overnight any missing components for our grill systems at no cost.

Payment Options: Visa, MasterCard, JCB, and PayPal accepted for your convenience.

Join Our Global Barbecue Family

Every order connects you to our worldwide community of grill enthusiasts. From the moment you click “buy” to the day you unveil your new gear at the neighborhood block party, we’re with you every step of the way.

Johnstone’s Sales Shop—Delivering the tools of the trade to pitmasters across the planet since 2009.